Privacy Policy

1. What personal data we collect

Depending on how you interact with our website, we may collect:

• Contact details: name, phone number, email address.
• Message content: information you provide in a form or message.
• Device and usage data: pages viewed, browser type, approximate location by IP, and technical identifiers.
• Cookies and similar technologies: identifiers used to operate the site and measure activity (including analytics/advertising identifiers, where applicable).

If you contact us by phone, we may record or process the call content where permitted and where it is necessary for communication and service purposes.

2. How we use personal data

We use personal data to:

• Respond to your requests (including callback requests and inquiries).
• Provide information about products/services and manage customer interaction.
• Improve our website and user experience, including via analytics.
• Ensure security and prevent fraud/abuse.
• Comply with legal obligations.

3. Legal basis for processing

We process personal data under the applicable legal bases, including when processing is necessary for legitimate purposes of the controller, for contract-related actions, for complying with legal obligations, and/or based on your consent where required.

Where our processing involves consent (for example, for certain cookie/analytics uses and/or marketing communications), we will collect it in a clear manner and you can withdraw it later.

4. Cookies and similar technologies

We may use cookies and similar technologies to operate the site, understand how you use it, and (where applicable) support advertising/analytics. You can manage cookies through your browser settings. Some functions of the website may be affected if cookies are disabled.

5. Marketing and electronic communications

If we send commercial electronic communications or solicitations (including by email or phone-based outreach), we will ensure they are not spam and will generally require prior consent. You will be able to refuse further receipt easily and without charge. Relevant rules are under: Про електронну комерцію and Про рекламу.

6. Retention of personal data

We keep personal data only for as long as necessary for the purposes described in this Policy, including to respond to inquiries, resolve disputes, enforce our rights, and comply with legal and regulatory requirements. When the retention period ends, we delete or anonymize the data in accordance with our internal procedures.

7. International transfers

If any service providers process personal data outside Ukraine, we will take appropriate measures to ensure a lawful transfer and adequate protection in line with applicable requirements.

8. Your rights

You may have the right to:

• Access your personal data and obtain information about its processing.
• Request correction or updating of inaccurate data.
• Request deletion or restriction of processing in certain cases.
• Withdraw consent where processing is based on consent (withdrawal does not affect processing performed before withdrawal).
• Object to processing in certain cases.
• Complain to the competent supervisory authority.

If you would like to exercise your rights, contact us using the details in the section below.

For personal data processing and notices, we follow the requirements under: Про захист персональних даних.

9. Business information (for website transactions and consumer communications)

Where the website performs electronic commerce or supports distance interactions, we provide direct access to identifying business information specified by law: Про електронну комерцію. Where applicable for consumer contracts concluded at a distance or outside premises, we provide consumer-identifying business information before concluding the contract, as required by: Про захист прав споживачів.